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Apple explains and says sorry for antenna problem

Asavin Wattanajantra

Apple has given its own take on the reception problems that have been reported on the iPhone 4.

It is a reply to reports that some left handed users, or those who gripped the iPhone 4 in a certain way, caused reception to drop by 4 or 5 bars after covering the black strip in the lower left corner of the metal band.

This was a bigger drop than usual, with some accusing the iPhone 4 of having a fault antenna design.

In a statement Apple explained, “Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong.”

“Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars.”

“Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. “

“Their big drop in bars is because their high bars were never real in the first place.”

Apple said it was fixing the problem with a software update, but any unhappy customers could get a full refund within 30 days of purchase.



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